Privacy Policy

Last updated: September 4, 2024

Overview

VistechBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent and chatbot platform.

Information We Collect

Personal Information

  • Name and email address
  • Business information and contact details
  • Payment and billing information
  • Account credentials and preferences

Usage Information

  • Platform usage patterns and interactions
  • Voice and chat conversation data
  • Training data and knowledge base content
  • Technical logs and performance metrics

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Cookies and tracking technologies

How We Use Your Information

  • Provide and maintain our AI services
  • Process payments and manage subscriptions
  • Improve our AI models and platform features
  • Provide customer support and technical assistance
  • Send important updates and notifications
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for sensitive data
  • Secure cloud infrastructure with regular backups
  • Access controls and authentication protocols
  • Regular security audits and monitoring
  • Employee training on data protection

Data Sharing

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • With trusted service providers under strict agreements
  • To protect our rights and prevent fraud
  • In case of business transfers or mergers

Your Rights

You have the right to:

  • Access and review your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized experiences
  • Ensure security and prevent abuse

You can control cookie settings through your browser preferences.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vistechbot.com
Address: VistechBot Privacy Team
Response Time: We will respond to your inquiry within 30 days.